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« on: January 17, 2014, 02:11:57 PM »
One of the problems is that Ellusionist just flat out lies. As an example, when asked about shipping prices, Jake said: "Due to the weights, amounts we ship and other factors, we're excluded from USPS flat-rate. We instead deal with account rates, which while better than over-the-counter, are not awesome."
Well, I just got my USPS order in a Small FLAT-RATE box (my cost $5.15 online) and paid $13.65 shipping. Since they lie about this it's not a far stretch that they'd lie about everything else. I just wish they would be a little more upfront. Maybe a "we just can't be bothered to adjust shipping" would be sufficient.
Just look at the Red Artifice/Red Arcane screw-up. Instead of contacting people to either say "Computer mistake - sorry the offer isn't valid" (which they wouldn't do, due to fear of losing a sale), or saying "Sorry, we're out of Red Artifices, would you accept a Red Arcane?" (same issue), they just throw in another deck and make you take it, since most people don't want to aggravation of complaining or returning the stuff (and eating the postage).
I'm just irritated because they could be such a better company than the liars they are - and the slippery slope is that this "Giveaway" was just run illegally.