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« on: July 10, 2013, 03:15:40 PM »
I normally wouldn't comment on something like this, but it's pretty serious.
Nobody should ever be spoken to that way, ever. I don't care who you are or how angry, upset or frustrated you may be at a customer. If you run a business, be professional and respectful. Not rude, arrogant, racist, childish and vulgar.
It should be known by now that wired money transfers do take time, especially when using a third party such as PayPal...it's just the way it is.
As as "Sales Manager", and working professional, Mike should have clearly stated in his first email that a refund is on its way and may take a few days to process instead of just his one word response "Sure". It's clear with his response that he was already annoyed.
Very sad.