Author (Read 7232 times)

sinsandman · « **on:** October 19, 2011, 04:43:55 PM »

I am getting real damn annoyed with Circle City! I ordered a couple Brimstones over a month ago and they done nothing but dodge my and several others's questions as to our orders. I am about to figure out how to unpledge the americanas...customer service is everything and they have absolutely none!!

Evan · « **Reply #1 on:** October 19, 2011, 04:45:19 PM »

Quote from: sinsandman on October 19, 2011, 04:43:55 PM

I am getting real damn annoyed with Circle City! I ordered a couple Brimstones over a month ago and they done nothing but dodge my and several others's questions as to our orders. I am about to figure out how to unpledge the americanas...customer service is everything and they have absolutely none!!

Hmm thats weird. Not gonna be god for them! You should let them know that you are going to unpledge the americanas if they don't send your Brimstone decks that you paid for.

sinsandman · « **Reply #2 on:** October 19, 2011, 04:51:08 PM »

No kidding! It is not like Magik, not sending me my "free" stuff...that is annoying but acceptable considering it is free. If I PAY for something...give me what is mine and stop avoiding your customers!!!

xela · « **Reply #3 on:** October 19, 2011, 04:54:16 PM »

I can't speak for Russell but I think I read something about him having recently moved. Not talking to your customers (especially those that are helping you on Kickstarter) is a big no-no, but I don't think anything nefarious is going on here.

Things happen in life, and who knows? Maybe when I have to ship out the Vortex decks I'll lose both my arms in some freak accident. They key is communication.

Have you tried contacting them via Facebook or Kickstarter?

sinsandman · « **Reply #4 on:** October 19, 2011, 05:01:16 PM »

Aye, countless times on FB and even direct email. I am not the only one they are ignoring. I can understand an established company missing a couple emails, but if you are trying to get up and going ignoring your supporters = death of success. Btw I am Brandon O'Hanley for those who didn't know

xela · « **Reply #5 on:** October 19, 2011, 05:29:39 PM »

Quote from: sinsandman on October 19, 2011, 05:01:16 PM

Aye, countless times on FB and even direct email. I am not the only one they are ignoring. I can understand an established company missing a couple emails, but if you are trying to get up and going ignoring your supporters = death of success. Btw I am Brandon O'Hanley for those who didn't know

Wait - really? Holymarbles.

So you've been on the boards this whole time you sneaky fellow.

On topic: An established company has staff to answer e-mails and the like. A starting up company has to really invest everything. I'm on almost 24/7 answering questions and the like, same with Victoria. It's stressful, difficult, and sometimes can be irritating - but nothing worth having comes easy.

That being said, issues still do occur. Messing up is forgivable - but honest communication is the key. I'm honestly surprised Russell isn't being prompt in his replies; it's very unlike him.

sinsandman · « **Reply #6 on:** October 19, 2011, 06:04:42 PM »

You underestimate the sneaky sneaky sir lol. I agree with you completely, I was stoked on being able to get a couple Brimstones, I pledged for 6 Revisions and 18 Americanas...so I obviously support the cause, but "not prompt" is an understatement. It is complete lack of communication altogether. No clue why, but honestly, from a customer's standpoint is it my concern the reason for being ignored or am I old fashion in thinking those who support me deserve to be supported? I like to think that I am understanding of circumstance, but this is a little much considering I bought the cards from them over a month ago.

xela · « **Reply #7 on:** October 19, 2011, 06:38:37 PM »

When you support something to that extent, you should basically be pampered as a customer.

However, should or shouldn't doesn't apply in the real world. A company is what it is and it is your choice in the end to support them for all their greats as well as their faults.

I expect them to get their stuff together because I'm sure the last thing they need is to lose fans.

sinsandman · « **Reply #8 on:** October 19, 2011, 06:40:20 PM »

Hey Alex, I sent you a message on fb...completely off topic lol. But you aren't on there and I had a question for ya.

John B. · « **Reply #9 on:** October 19, 2011, 11:23:20 PM »

yea i like how you guys communicate with us. Its nice so we know whats happening and why.

john · « **Reply #10 on:** October 19, 2011, 11:30:10 PM »

Quote from: alex. on October 19, 2011, 05:29:39 PM

Wait - really? Holymarbles.

So you've been on the boards this whole time you sneaky fellow.

On topic: An established company has staff to answer e-mails and the like. A starting up company has to really invest everything. I'm on almost 24/7 answering questions and the like, same with Victoria. It's stressful, difficult, and sometimes can be irritating - but nothing worth having comes easy.

That being said, issues still do occur. Messing up is forgivable - but honest communication is the key. I'm honestly surprised Russell isn't being prompt in his replies; it's very unlike him.

I would help answer emails if you want, shoot me a pm

Okay on topic, yeah that is "low" for a company to just simply not respond to you, especially for a start up company, that drastically could decrease business.

sinsandman · « **Reply #11 on:** October 20, 2011, 06:11:59 AM »

That is what I am saying. With today's technology there should be no reason for there to be complete lack of communication. It is too easy to be sitting at lunch or something and answer a couple emails from your cell phone. And really, if you are starting a company, how far from Internet should you be?

Evan · « **Reply #12 on:** October 20, 2011, 02:36:45 PM »

Quote from: sinsandman on October 20, 2011, 06:11:59 AM

That is what I am saying. With today's technology there should be no reason for there to be complete lack of communication. It is too easy to be sitting at lunch or something and answer a couple emails from your cell phone. And really, if you are starting a company, how far from Internet should you be?

At least Alex and the AetherCards team communicate a lot!

Victoria · « **Reply #13 on:** October 20, 2011, 02:55:43 PM »

We always try to communicate with the fans as much as possible and always keep you guys in the loop, but you guys should remember that small companies are made up of people just like you. We don't know the circumstances surrounding Circle City's communication issues and I'm sure that it will be atoned for and explained thoroughly when the communication is reciprocated.

Kanped · « **Reply #14 on:** October 20, 2011, 03:31:53 PM »

On their site, the Revision 1 deck still says 'Coming September'. I think something's up.

sinsandman · « **Reply #15 on:** October 20, 2011, 03:43:17 PM »

Regardless...they have my money...it was not a pledged this (although I did pledge the Revision) I just straight paid for the brimstones. At that point it is unacceptable to take money and not send me my product. Lance T Miller is a 1 man team and he does it all, communicates, sells, and ships.

Gunshy1 · « **Reply #16 on:** October 20, 2011, 03:47:12 PM »

Quote from: sinsandman on October 20, 2011, 03:43:17 PM

Regardless...they have my money...it was not a pledged this (although I did pledge the Revision) I just straight paid for the brimstones. At that point it is unacceptable to take money and not send me my product. Lance T Miller is a 1 man team and he does it all, communicates, sells, and ships.

maybe lance has an army of oompa loopa servants working for him behind the scenes!

sinsandman · « **Reply #17 on:** October 20, 2011, 03:47:55 PM »

Lmao, I guess it is possible but highly improbable

Jin Jian · « **Reply #18 on:** October 22, 2011, 04:56:51 AM »

so the americana deck will have the same problem?

sinsandman · « **Reply #19 on:** October 22, 2011, 08:00:08 AM »

The way it is looking right now...yes the Americana deck will have the same problem, as will Revision....but it is too late for me to pull my Revision pledge.

xela · « **Reply #20 on:** October 22, 2011, 06:33:18 PM »

It's not easy doing what we do. Lance is great at handling customer support and whatnot, and I'd imagine he invests hours every day like I do. Figured the two-man team at CC would be as well. I didn't pledge for either of the decks though so I guess that's why I'm not angry. I understand your guys' frustration though. I hope you all get things squared away ASAP.

Jin Jian · « **Reply #21 on:** October 22, 2011, 08:31:47 PM »

Quote from: sinsandman on October 22, 2011, 08:00:08 AM

The way it is looking right now...yes the Americana deck will have the same problem, as will Revision....but it is too late for me to pull my Revision pledge.

so i should cancel my americana deck pledge?? lol i dun feel like cancel it.. it look quite nice..mostly of his deck design are awesome like revision and brimstone i think they are just amazing

Evan · « **Reply #22 on:** October 22, 2011, 10:28:33 PM »

You dont have to cancel yours. Some people are because they are fed up with their terrible customer service

Jin Jian · « **Reply #23 on:** October 23, 2011, 12:10:18 AM »

Quote from: ezstreet1997 on October 22, 2011, 10:28:33 PM

You dont have to cancel yours. Some people are because they are fed up with their terrible customer service

ok i wont cancel mine
Alex: this is not able the topic i just wanted to ask you somthing i remember you saying there is a deck better than jerry nugget at one of the post but i forgot about it can you write at here what is it about???i forgot which post..i write this at the same post so i guess will not be consider as spamming right

sinsandman · « **Reply #24 on:** October 23, 2011, 02:07:08 AM »

@Haw, I am canceling mine because I know I will never see the deck. If I do not have the first deck that they have sitting on their shelf and I paid $30 for, I cannot rightfully expect to receive a deck not even produced yet and I pledged $108 for...I don't feel like getting fucked out of even more money by these guys. I am giving them till the 30th to rectify the situation with more than just a cookie cutter "my bad"...if they don't, then they lose $108 and all future business

Jin Jian · « **Reply #25 on:** October 23, 2011, 04:56:27 AM »

Quote from: sinsandman on October 23, 2011, 02:07:08 AM

@Haw, I am canceling mine because I know I will never see the deck. If I do not have the first deck that they have sitting on their shelf and I paid $30 for, I cannot rightfully expect to receive a deck not even produced yet and I pledged $108 for...I don't feel like getting fucked out of even more money by these guys. I am giving them till the 30th to rectify the situation with more than just a cookie cutter "my bad"...if they don't, then they lose $108 and all future business

ok but wait they will still ship to us the order but will be very late right

phantom1412 · « **Reply #26 on:** October 23, 2011, 09:49:33 AM »

I believe they will print the deck.

Jin Jian · « **Reply #27 on:** October 23, 2011, 10:32:14 AM »

Quote from: phantom1412 on October 23, 2011, 09:49:33 AM

I believe they will print the deck.

they defintely will print after getting those fund

Quote from: sinsandman on October 23, 2011, 02:07:08 AM

@Haw, I am canceling mine because I know I will never see the deck. If I do not have the first deck that they have sitting on their shelf and I paid $30 for, I cannot rightfully expect to receive a deck not even produced yet and I pledged $108 for...I don't feel like getting fucked out of even more money by these guys. I am giving them till the 30th to rectify the situation with more than just a cookie cutter "my bad"...if they don't, then they lose $108 and all future business

the design is awesome maybe you can pick a few up at ebay seller ?? they sell around the same price

sinsandman · « **Reply #28 on:** October 24, 2011, 02:12:24 PM »

I doubt after release they will sell for the same price...there is always an instant jump up

xela · « **Reply #29 on:** October 24, 2011, 02:43:30 PM »

At the very least you have to pay for shipping after release. It's hilarious how some people don't appreciate the discounts we offer on Kickstarter (and by "we" I mean myself, Russell, Adam and Lance). "$9 a deck? ABSURD!! $95 a brick? ABSURD!! I'll wait till they're out for real."

The Vortex MSRP is $10-11/deck... plus shipping.

If you get stuck having to buy the deck after Kickstarter, you should still do it because honestly it will just go up in price more and more, but for the love of god why wait purposefully to pay more money?

sinsandman · « **Reply #30 on:** October 24, 2011, 02:58:19 PM »

Lol, you said it perfectly Alex...I have been trying to explain that in different words

John B. · « **Reply #31 on:** October 24, 2011, 09:13:46 PM »

Quote from: alex. on October 24, 2011, 02:43:30 PM

At the very least you have to pay for shipping after release. It's hilarious how some people don't appreciate the discounts we offer on Kickstarter (and by "we" I mean myself, Russell, Adam and Lance). "$9 a deck? ABSURD!! $95 a brick? ABSURD!! I'll wait till they're out for real."

The Vortex MSRP is $10-11/deck... plus shipping.

If you get stuck having to buy the deck after Kickstarter, you should still do it because honestly it will just go up in price more and more, but for the love of god why wait purposefully to pay more money?

what does MSRP mean? I was confused because of that when I read the post.

Evan · « **Reply #32 on:** October 24, 2011, 09:33:32 PM »

Quote from: MrMagic on October 24, 2011, 09:13:46 PM

what does MSRP mean? I was confused because of that when I read the post.

MSRP means manufacturers suggested retail price

Gunshy1 · « **Reply #33 on:** October 24, 2011, 11:55:49 PM »

@sinsandman did circle city get in contact with you yet?? what's the update.

Jin Jian · « **Reply #34 on:** October 25, 2011, 04:47:54 AM »

sinsandman did you recieve the deck?? the brimestone deck?? i saw shops selling the brimstone already and at americana kickstarter page he mention he move house

sinsandman · « **Reply #35 on:** October 25, 2011, 05:15:17 AM »

I have received nothing. He fed me the same line of shit that he did before he moved. "you'll get them in a few days" last time be said that to me was well over a month ago. He may make some cool cards, but as a person, this guy is a liar and a thief.

dee1orean · « **Reply #36 on:** October 25, 2011, 03:22:05 PM »

Also a little concerned, ordered x2 Brimstone and X2 Revision 1 Decks straight off the website on Sept 30th. Fair enough the revision one was a pre order and it still lists it as such on the website so maybe they are waiting to ship all my decks together. An update would be nice though.

sinsandman · « **Reply #37 on:** October 25, 2011, 07:11:47 PM »

@Dee, I have been hounding this asshole for what seems like months now. He has showed up recently, only to post some half ass excuse as to why we (the customers) are getting screwed over, and has basically told us that he has better shit to do and to deal with it.

Let this be known. I have something in the works. If I ever pull some stupid shit like not sending out orders and disappearing for months, any one who's order I have ignored will be compensated in some way. I have better ethics and morals than to simply say "oh well".

xela · « **Reply #38 on:** October 25, 2011, 08:02:36 PM »

What do you have in the works? o_O

phantom1412 · « **Reply #39 on:** October 25, 2011, 08:27:00 PM »

I'm confusing.
What decks the circle city print?
Only bike revision1 or brimstone deck too?
And who own americana deck?

xela · « **Reply #40 on:** October 25, 2011, 08:47:04 PM »

Quote from: phantom1412 on October 25, 2011, 08:27:00 PM

I'm confusing.
What decks the circle city print?
Only bike revision1 or brimstone deck too?
And who own americana deck?

Russell designed the Brimstone & Americana deck, and Adam designed the Revision1 deck. They joined forces and created Circle City Cards. :]

sinsandman · « **Reply #41 on:** October 26, 2011, 06:39:36 AM »

What I have in the works is a little under wraps right now. I can say that I and my wife are starting a site led off by a fb page. The page will be pretty big (along the lines of E, D&D, T11). I have some stuff already solid and lined up, and I have some things in the works. Maybe after I at least get the fb page running we can talk about stuff if you are interested, Alex.

phantom1412 · « **Reply #42 on:** October 26, 2011, 06:57:49 AM »

So the brimstone decks are printed and shipped off, right?
And there is complain about revision1 that we don't know whether it's ever printed.
Is that right?

sinsandman · « **Reply #43 on:** October 26, 2011, 07:50:30 AM »

We have no idea whether or not the Brimstones are shipped out. As far as the Revisions, I know it has been successfully funded, aside from that, in typical circle city fashion, we are in the dark as to the status of production. I don't know what is with these guys thinking "hey I got their money, so now fuck them." I'm starting to think that this whole circle city shit is a scam.
I apologize for my language, but my feelings are directly reflected through the strength of the words I type.

phantom1412 · « **Reply #44 on:** October 26, 2011, 08:16:53 AM »

But I don't think they are scamming.
At least I saw a picture of produced brimstone deck somewhere.

dee1orean · « **Reply #45 on:** October 26, 2011, 01:29:25 PM »

Is there any kind of action that can be taken through kickstarter? not for me obviously as I ordered of the website, but if you pledged and the project has been funded so money has been taken. Surely thats a contract?

sinsandman · « **Reply #46 on:** October 26, 2011, 02:58:26 PM »

I do believe that would be a contract. I am not so upset about the Revisions though. I am not involved in the process of production so I have no idea how long it typically takes. What I do know is, kickstarter is just the early stages, no money means nothing is happening. That being the case, I can understand not having the Revisions in my hands. But not having the Brimstones in my hands and being ignored when I ask for solution is what has me most irritated about the whole debacle.

Russell CircleCityCards · « **Reply #47 on:** October 26, 2011, 04:42:33 PM »

The Brimstones have been shipping for weeks now. I have been shipping the Kickstarter decks first, they were the first to back my project and that makes them first in line. Has it taken me to long to send them out? Yes. I have over 1500 packages to ship out and it is a bit overwhelming. The whole 'business' is just me in my living-room with thousands of cards and mailing supplies, I wish I had a factory to pump these out faster.

Once I have caught up to demand, I will be able to ship decks within 24 hours of purchase. Until then, if anyone has a question on their order please email me anytime. I'll be happy to give you an update on your purchase. Rest assured that the decks you have ordered WILL be delivered to you and I apologize for how long it is taking.

Russell
CustomDesignedCards [at] gmail.com

---edit---
As for how long it takes to produce: A long time. Adam (Revision 1) is on his fourth proof. He wants to make sure everything is perfect before sending them out. It does take longer, but the end result is a better product. One of the downsides to using Kickstarter is that it makes the process seem much longer due to the nature of the site.

sinsandman · « **Reply #48 on:** October 26, 2011, 05:19:56 PM »

So I just took this from Circle City's FB page...check this out. It is a conversation through posts, and this is how it played out;‎

3 days Russell! In 3 days, if you do not take actual time to address your shortcoming, you lose money now and money later. If I were your partner, I would abandon ship so not to be associated with what you are doing. Your actions are sure to see the failure of your company. No contact, a cookie cutter apology attached to an excuse (moving is no excuse for lack of contact when you run a business...the internet is everywhere), and no resolution as to what you (as a business owner) plan to do to make up for your LIES. You told people they would get their cards in a few days well over a month ago. Congrats on your successful funding of the Americana...but I don't see you moving much beyond that due to your lack of customer service skills. You still have time to correct this though. Also would be making a mistake to pass me off as "one customer who doesn't really matter"
See More
Like · · 2 hours ago ·
Evan Zelig likes this.

Circle City Card Company: Brandon, relax, they are in the mail.
about an hour ago · Like

Brandon O'Hanley Denys: And again that is all you have to say? I heard that well over a month ago. You obviously don't get it, and that is fine. Lessons learned I guess
about an hour ago · Like · 1 person

Circle City Card Company: I addressed your rant like you asked.
about an hour ago · Like

Brandon O'Hanley Denys: You took all my words, which I am very calm about, and again gave a bs response. You don't get it...as a business owner, it is not ok to blow people off who have given you their money, just to come back over a month later with some run of the mill garbage. Would you have sent me the cards if I said "I'll pay you a month and a half from now."? No you wouldn't, so then why is ok for me to pay for them and you tell me a month and a half later that they are again "in the mail"?
about an hour ago · Like · 1 person

Brandon O'Hanley Denys Or do you not see how you treat your customers? Have you even looked at your fb page and seen all the unhappy customers? Does that even bother you? You got your money, so you're all set right?
about an hour ago · Like · 1 person

Circle City Card Company: ‎^ overly long winded post.
about an hour ago · Like

Brandon O'Hanley Denys: ‎"they are in the mail." is not resolution. I am fair though...I will stand by my giving you 3 days to pull your head out of your ass. After that, sorry for your failure. You do not address your supporters and treat your supporters the way you are doing so now....you just don't. And my posts are getting likes as I type this. RED FLAG, RUSSELL!!!
about an hour ago · Like

Circle City Card Company: THEY ARE IN THE MAIL!
about an hour ago · Like

Brandon O'Hanley Denys: Wow you really are that ignorant aren't you? "they're in the mail" doesn't fix anything. You do not care about your customers and you have shown that here. No offers of fixing you fuck up other than a "deal with it, I sent them about 2 months late but I still sent them" attitude. You amaze me...this is how you represent Circle City? Does your partner know anything about this?

Russell CircleCityCards · « **Reply #49 on:** October 26, 2011, 05:25:50 PM »

What is it that you want me to 'fix', exactly? I have your cards in the mail.

I don't appriciate you taking ONE conversation (out of context) posting it for all to see. As I have stated before, I am shipping the KICKSTARTER decks out first, THEN I will be sending the web-orders. Yes, it is taking longer than expected and I am sorry for the delay. I am/was completely overwhelmed at the positive response from making this deck and I was in no way ready for such a huge number of purchases. I have been 'catching-up' to orders made each week. Soon I will be all caught up and will have a fast turn around time.

I do thank each person for their pledge/purchase and I completely empathize with you on the length of time it is taking to ship out. Everyones orders will be shipped. CircleCityCards is a new business and we are learning as we go.

---edit---
Again, if anyone has a question about their order, please email me.
CustomDesignedCards [at] gmail.com

sinsandman · « **Reply #50 on:** October 26, 2011, 05:43:16 PM »

Ok allow me to return to being civil and see if this turns on any lights for you. I ordered the cards around 2 months ago. You did not send them. Around Sept 27th you say they are being sent. Again, you did not send them. And now you are saying again "they are in the mail", 2 months from order. What I am trying to get through to you is this; no matter how many time you repeat "They are in the mail", you have not fixed your shortcoming. It is by no means ok to send someone's order 2 months late and then give them a "deal with it" attitude. I am soon to be a business owner myself, and I assure you that this would not happen. If by some reason I allow my customers to pay for something and I do not deliver in a timely fashion, I would offer some form of compensation and a heartfelt apology so to ensure their business in the future. Not only have you not offered any compensation, but as everyone can now see from the above discussion, you basically told me to go screw myself.

So mark these words to everyone out there that may do business with me in the future. Something like this will not happen. I will not send out your order months after you purchase it. If for some reason I do, what merchandise you have ordered will be refunded and you keep the goods as my apology for making a business booboo. This will be my promise to the customer from the owner. Thank you.

xela · « **Reply #51 on:** October 26, 2011, 08:07:02 PM »

Taking sides is of no interest to me at this point. I am wondering though, Russell isn't that conversation public anyway? It looks like it has been posted on a Facebook wall which without a doubt gets more traffic than this thread.

The "learning as we go" mentality is one I can respect, though. I'm not sure refunding the entire purchase price and letting the person keep the product is ever a wise business decision, but refunding shipping seems to be the staple practice for orders that fall through like that.

Still, you have to remember that the only way you can improve on a mistake and make people happy is if you have the funds to do so. Giving out free stuff is a huge loss, and when it is done I see it more as either a show of how big the company is and how much money they make, or as a sign of them giving up or not caring about the bottom line.

When the bottom line is disregarded, all of a sudden you don't have the means to print the next deck, which means hundreds/thousands of people are now depressed.

Yep, I guess business is a catch-22.

/2cents

Kanped · « **Reply #52 on:** October 26, 2011, 08:35:56 PM »

IMO, all you did wrong was tell him the decks were in the mail when clearly they weren't. That was a massive fuck up.

I pledged on the revision deck because I liked it but it does still say 'coming in September' on your site. Now, I have no idea when but I know that my bank account is going to take a hit at some stage soon; you can surely see how that could be a problem for the customer, especially without solid updates from you.

sinsandman · « **Reply #53 on:** October 26, 2011, 08:42:09 PM »

Your points are valid ones, Alex. I have done far too much online buying for me to recall just how much, but in all that business I have never had a problem like the one here. I guess that is where I found grounds on making the promise I did in regards to the free product. My thoughts on doing so were more a show of confidence in what will become my customer service, than a show of money or lack of caring. I do see clearly how it can be seen as such though. I have worked several places that have recognized my "making the customer happy" (not fast food lol). I find that a company can stand on or crumble by their customer service. I must say that Alex and team have paid extra attention to their foundation (the supporters), and would do what they could to make things right if a problem were to ever arise. Other companies such as Ellusionist and Blue Crown also have spot on customer service.

I do not see how posting a word for word conversation can be taken out of context, but that is not here nor there. I have said my piece and I am done doing so on this topic. Everyone is free to make their own judgments and decisions. And to be completely honest, my grudges only last as long as they are fueled. If CC turned things around in their customer service department, I would not be opposed to supporting them again...but until then, I just want what I paid for and call it good until down the road. Americana looked like a great deck too, I'll hit up ebay or a private seller to get a couple.

@Kanped, your account should have already taken the hit on the Revision. I know mine did. At the end of its funding time they charged all the pledges, so you should be good on that. We now just wait patiently for them to actually be made. Much love to Adam and his original thinking on this deck.

John B. · « **Reply #54 on:** October 26, 2011, 10:06:23 PM »

so 1st this seems like an argument out loud and I feel this is not the place, but i do see why you (sinsandman) posted it here. Also this is how I see it Sinsandman I understand your anger at not getting the decks, i would be the same way but ranting it everywhere does not help. letting people know that you got screwed over is just ranting does not help, also to circlecity i would say why do kickstarter people 1st i would think good business would be for when in order comes in you ship them asap not a few months later, i would say 2 weeks at most. i feel that if i was a business owner i would do as brandon said and truely fix the problem as soon as i was contacted i would ship the cards and throw in a free bonus to show that im sorry. honestly after the drama i have seen i will not be buying from circle city i will wait till they are on ebay or another seller i know, i do not care if i pay more i would like my decks in a week with even the cheapest shipping.